Returns & Exchanges

Conditions

The following conditions must be met:

  1. Item(s) must be returned within 30 days of delivery.
  2. Item(s) must be in their original condition, unworn, unsoiled, unwashed and in their original packaging. If this is not the case, the item(s) will not be accepted. 
  3. All exchanges are final and cannot be returned for a refund or further exchange.
  4. We do not accept returns or exchanges on items marked as 'Final Sale', unless deemed faulty.

How to return or exchange

  1. Please contact us and notify us of your order number and intended return or exchange.
  2. We will provide you with a returns & exchange form to fill out. This will enable us to process your request promptly. 
  3. You will need to send us the item(s) and the completed returns & exchange form.
  4. We recommend sending your return or exchange using a recorded service and holding onto your tracking number. Enjoy the Vu cannot be held responsible for items lost in transit.
  5. Enjoy the Vu does not cover the cost of return postage, or insurance, for your refund or exchange request. Enjoy the Vu cannot be held liable for garments that are lost or damaged in the return process.
  6. The cost to send your new item in an exchange will be covered by Enjoy the Vu. 

Refunds

A full refund will be credited back to your original payment method. The refund will be processed as soon as we receive your parcel, but please allow 2-5 business days for your account to be credited.

Any questions?

If you have questions about returns or exchange, please contact us.